Booking Conditions

PRICES

Rates are quoted in currency - US Dollars unless other stated on the basis of exchange rates in effect at the time of publication. Prices are subject to change without prior notice

PRICES INCLUDE

Village Only Package: - All activities as mentioned (scheduled by the village and are subject to change) - Accommodation as stated on our Club Med Voucher - Breakfast, Lunch and Dinner - Unlimited beverages, wine and beer during lunch & dinner - All day snacking & full bar services (except for selected liquors) Ferry Package to Bintan: (As mentioned above) - Round trip ferry ticket Singapore / Bintan / Singapore - Return transfers from Bandar Bentan Ferry Terminal / Club Med Bintan Island

PRICES DO NOT INCLUDE

- Cost of passport vaccinations certificate, visas - Excess baggage charges - Airport taxes, Insurance Taxes & Fuel/Airline surcharge - Personal Expenses - Additional charges for activities not included in the package price such as optional tours, personal purchases at the boutique, baby sitting services and laundry and Petit Club Med - Surcharge for other category of rooms - Club Med membership and Insurance coverage during your stay in Club Med - Airport transfers - Breakfast & lunch on arrival day

TERMS OF PAYMENT

Deposit : To confirm your reservation, a 20% deposit of the total package price is required Final Payment: Balance is due one month before departure. However, in case of late bookings (i.e. less than 30 days before departure), full payment is required upon confirmation of booking

CANCELLATION AND AMENDMENT CHARGES

(Cancellation of bookings (once deposit has been made) Number of days before departure / Cancellation charge per person 15 – 29 days / 20% of package price 8 – 14 days / 40% of package price 7 – 3 days / 80% of package price 2 days or less or no show / 100% of package price Notice of cancellation must be made in writing/fax or email to Club Med Any amendments made to a confirmed booking will be charge at $25 per person

FERRY CANCELLATION AND AMENDMENT FEES

A 100% fare will be levied per ticket for cancellations made from 72 hours up to departure day or no shows 50% fare will be levied per ticket for cancellations made from 7 days to 72 hours before departure A charge of $5 will be levied for cancellations made to a confirmed ferry timing A charge of $5 will be levied for any amendments of dates and reissuing of ferry tickets (a surcharge may apply if ferry days are moved from weekday to weekend)

GROUP BOOKINGS

To confirm your reservation, a 20% deposit of the total package price is required for the maximum number of people. Balance payment is due one month before departure. However, in the case of late bookings (i.e less than 30 days before departure), full payment is required upon confirmation of group bookings. Club Med will not be responsible and liable for any bookings auto-cancelled by the system if payment dateline is not observed.

REFUNDS / UNUSED DAYS & TRANSPORTATION

Refund payment will only be issued when all travel documents are submitted to Club Med No refunds will be made to unutilized services (i.e golf, spa, Petit Club etc). No refund will be made in part for unused days at the village or unused transportation resulting from your late arrival or premature departure. Group fare flights/ferry/coach are on a round-trip basis and no refund or credit will be made for whatever reasons for any unused portion. Additional expenses are your sole responsibility.

TRAVEL DOCUMENTS

It is the passenger’s responsibility to ensure the following before departure: - Valid passport with a minimum 6 months validity - Adequate Travel Insurance - Visas where required depending on the citizenship and country of visit (Nb: Please note new visa requirements for Indonesia) - The recommended vaccination, health certificates and health requirements *** Note: The expression Club Med whenever used in these Terms and Conditions refers to and includes one or more of the companies within Club Mediterranee Group of Companies including without prejudice to the generality of the expression, Club Med Asie S.A and their respective subsidiaries and associated companies.

RESPONSIBILITY

Members agree to be bound by the rules of Club Med governing stays at Club Med villages and the local regulations in force in the country where they are located and to comply with Club Med management’s lawful and reasonable instructions and directions. Club Med is entitled to refuse entry to and to immediately remove any member from the Club Med village without refund or compensation for any serious non-compliance with the rules, regulations, instructions and directions, non-payment, intoxication, disturbance or nuisance to the Club Med village or its guests, and/or objectionable, improper or undesirable behaviour or activities. Members shall be liable for any loss, damage or personal injury they may cause at the Club Med village. Members participate in the activities and use the facilities at Club Med villages at their own risk. sports and similar activities intrinsically involve risk of physical injury greater than those encountered in daily life and by taking part in sports and other activities, members acknowledge and assume the risks inherent therein. Club Med, its subsidiaries, associated companies, affiliates, agents or representatives accept no responsibility, and shall not be liable for any injury, illness, damage, loss, accident, expense, delay or other irregularity resulting from a member’s participation in any activity or use of any of the facilities in the Club Med villages. Club Med reserves the right to withdraw, alter or otherwise modify tours, itineraries, specific programs, sports facilities or activities at any time and without notice. All services are subject to the laws of the country in which they are provided. All arrangements other than the stay at the Club Med village, including non-village accommodations, sight-seeing, excursions, transfers and air or other transportation, if made by Club Med, its subsidiaries, associated companies, affiliates, agents or representatives are made by them solely in the capacity of agents for the supplier of these services, and therefore, neither Club Med, nor its subsidiaries, associated companies, affiliates, agents or representatives accept responsibility, nor shall they be liable for any injury, illness, damage, loss, accident, expense, delay or other claim which may result from the supplying of these services, whether caused by a defect of any vehicle, breakdown of equipment, strikes, theft, the negligence or default of any supplier of services or their agents or otherwise nor shall they be liable for any cancellation of or changes in itineraries or schedules or additional expense or loss of vacation time incurred by members, resulting therefrom. The passenger’s ticket in use by the carriers, when issued, constitutes the sole contract between the carriers and the purchaser of the ticket and/or passenger. No claims arising out, or relating to stays at Club Med villages shall be accepted later than 30 days after the day of return and must be made in writing.

FORCE MAJEURE

A failure to comply or a delay in complying with these terms and conditions by Club Med which is caused by Acts of God; strikes; boycott or industrial action or dispute; action or dispute; action in compliance with any act, regulation, ordinance, by-law or permit or with any lawful direction, order or request of any responsible authority or court; or any other cause whatsoever reasonable beyond the control of Club Med does not give rise to any claim by you or cause Club Med to be in breach of these terms & conditions.